How to check email delivery report on cpanel

How to check email delivery report on cpanel.

Email delivery reports are essential for troubleshooting issues like undelivered messages, spam-filtered emails, or delays.¹ cPanel provides a powerful tool for this, but the process is different from checking your own webmail client.

Here’s a breakdown of how to check email delivery reports on both cPanel and webmail.

How to Check Email Delivery Reports on cPanel

The “Track Delivery” feature in cPanel is a comprehensive tool that provides detailed logs of all emails sent from and received by your domain.² This is the primary method for server administrators and website owners to diagnose email issues.

1. Log in to cPanel

• Access your cPanel account by navigating to yourdomain.com/cpanel.

2. Go to “Track Delivery”

• In the cPanel dashboard, find the Email section.
• Click on the Track Delivery icon.

3. Run the Delivery Report

• On the Track Delivery page, you’ll see a report that, by default, shows the last 250 most recent email events.
• You can filter the report by entering a recipient’s email address in the “Recipient Email (optional)” field and clicking Run Report.
• You can also check or uncheck various boxes to filter the results:
  • Show Successes: Displays emails that were delivered successfully.
  • Show Deferred: Shows emails that had a temporary delivery failure and are still in the queue to be resent.
  • Show Failures: Lists emails that failed to be delivered, along with an error message.
  • Show In-Progress: Displays emails that are currently being transmitted.

4. Analyze the Report Details

• The report table provides valuable information in various columns:
  • Event: An icon indicating the delivery status (e.g., green for success, red for failure).
  • From Address: The email address that sent the message.
  • Recipient: The recipient’s email address.
  • Result: A brief message describing the outcome of the delivery attempt.
  • Action: An information icon that, when clicked, provides a detailed log of the email’s journey.

5. View the Detailed Log

• The most helpful part of this tool is the detailed log. By clicking the information icon in the Action column, you can see a step-by-step report of the delivery attempt. This log includes:
  • The sender’s IP address.
  • The spam score (from SpamAssassin).
  • The mail server’s routing decisions (e.g., “Router,” “Transport”).
  • The exact error message if the delivery failed (e.g., “mailbox full,” “address not found”).

How to Check Email Delivery Reports on Webmail

While cPanel’s “Track Delivery” is the definitive tool, some webmail clients (like the ones offered by cPanel) also provide a way to check email status. However, this is typically more limited.

1. Log in to Webmail: Go to yourdomain.com/webmail and log in with your specific email address and password.
2. Look for “Track Delivery” or “Delivery Tracking”: The availability of this feature can vary depending on your webmail client (e.g., Roundcube, Horde). Look for a “Settings” or “Other Webmail Features” menu. If it’s available, it’s usually labeled Track Delivery.
3. Use the Tracking Feature: This interface will be similar to the cPanel version, but it will only show delivery logs for the specific email address you are logged in with. You can enter a recipient’s email to filter the results and view the delivery status.

Important Note: The webmail version of “Track Delivery” is a convenient way for individual users to check their own sent emails. However, for a complete picture of all email traffic on the domain and for more in-depth troubleshooting, you must use the “Track Delivery” tool in the main cPanel interface as the domain owner or administrator.